Terms and Conditions

WaveCentral Terms and Conditions - 1 June 2026

We are pleased to make available to you WaveCentral for the promotional period commencing 1 June 2026 and ending 1 June 2027 (“Program Period”).”The Program. The primary goal of WaveCentral is to enhance the partner experience, engagement, partner success and loyalty with Wavelink. Partner organisations’ Primary and Secondary members may be eligible to earn rewards (defined below) upon attainment of the goals and objectives (stipulated below). The Program may be referred to as WaveCentral (“The Program”). The Program Period is from 1 June 2026 to 1 June 2027, unless extended, modified or terminated earlier by Wavelink in accordance with these Terms.

Definitions

• Principal Account means the primary account established for a participating organisation and authorised to manage member access, permissions, claims, and reward redemption.
• Secondary Account means an account linked to a participating organisation and managed by the Principal Account holder.
• Authorised Administrator means a user granted administrative permissions by the Principal Account holder.

Eligible Participants

The Program is open to Wavelink partner organisations and their authorised representatives in Australia ("Participants"). Each participating organisation may have a Principal Account and Secondary Accounts. Principal Account holders may invite Secondary members to join the Program and assign, modify or revoke member permissions and administrative access within their account. The Principal Account holder is responsible for all activity undertaken by users withintheir organisation's account, including users granted administrative privileges. Participants who previously elected an individual account structure under a prior Program Period will be assigned Principal Account holder access upon acceptance of these Terms. Through participation in the Program, Participants are deemed to have accepted these Terms and enter into a binding agreement with Wavelink. If a Participant does not wish to accept these Terms, they should refrain from participating. If, during the Program Period, a Participant's status changes such that they are no longer eligible to participate in the Program, they may be excluded from the Program.

Program Award

Participants who fully and completely meet the Program Requirements will be eligible to receive the Program award points to spend in the reward store ("Award"). Points earned are only valid for approved activities as outlined and completed on the WaveCentral website. Points will be awarded once each activity is completed and verified by Wavelink. Points will not be awarded until this time. Points are earned when you complete the below activities:

Program Reward

Additional terms relating to the prizes “Rewards” apply, and is subject to further terms and conditions relating to its use, or manufacturer’s warranty or guarantee. Wavelink reserves the right to modify, extend or discontinue the Program, in whole or in part, at any time and without further notice. Without limiting the generality of the previous sentence, the eligible Wavelink products and/or services included in the Program maybe changed or substituted at any time.

Merchandise Rewards

Nothing in these terms and conditions is intended to exclude, restrict or modify rights which you may have under any law (including the Australian Consumer Law (‘ACL’), and consumer guarantees relating to goods or services under the ACL) which may not be excluded, restricted or modified by agreement (‘Your Consumer Rights’). Subject to Your Consumer Rights, the Promoter is not liable for any loss or damage caused (including by negligence), suffered or incurred in connection with the Promotion or rewards. Any condition or warranty which would be implied by law into these terms and conditions is excluded. Merchandise rewards will be processed & delivered within 2 weeks to participants after redemption is made.

Mobile Pay

Any ancillary costs associated with redeeming a Virtual Visa Gift Card are not included. Any unused balance of a Virtual Visa Gift Card will not be awarded as cash. Redemption of a Virtual Visa Gift Card is subject to any terms and conditions of the issuer, including those specified on the Virtual Visa Gift Card. The Virtual Visa Gift Card (“Card”) is issued by Heritage and People’s Choice Limited trading as Heritage Bank ABN 11 087 651 125 (‘Heritage’) pursuant to a licence from Visa Worldwide PTE Ltd. Blackhawk Network Australia Pty. Ltd. ACN 123 251 703(‘Blackhawk’) is Heritage’s program manager for the Card. Full Terms and Conditions apply, please see: https://incentivesgiftcard.com.au/terms-conditions/. Card balance, transaction history and important notices about your Card are available, free of charge, at www.myprepaidcentre.com.au or by calling 1800 778 619. Responsibility for Account Activity. Each organisation is responsible for maintaining the security of its account credentials and for all actions taken by users accessing the Program through its Principal Account or associated Secondary Accounts

Leaderboard Reward

Procedure for breaking ties in the unlikely event of a tie in scoring after conclusion of the Wavelink Judging Phase, a winner among the tying Entries will be selected based on the partner with the higher revenue. Judges reserve the right in their sole discretion to select fewer than the stated number of winners if there is an insufficient number of eligible Entries, or an insufficient number of eligible Entries meeting the minimum Judging Criteria.

Winner selection and notification

Potential winner(s) will be determined and notified by direct contact via their registered member details provided. If a potential winner cannot be contacted, is contacted and does not respond in a timelymanner with all required information, or fails to claim the prize as directed within thetime allotted following attempted notification, refuses the prize, is ineligible to accept theprize, is otherwise not in compliance with these Official Rules, or if the attempted prizenotification is returned as undeliverable, then the prize at issue will be forfeited and, atWavelink sole discretion, not awarded or awarded to an alternate winner with the nexthighest‐ranking Entry based on judging. A Participant is not a winner, even if a prize notification is received, unless and until the Participant’s eligibility and the potential winning Entry have been verified and the Participant is notified that verification is complete. Potential winners must continue to comply with these Official Rules. It is at Wavelink’s discretion to select wildcard entries to attend the travel reward. If the selected participant cannot attend, Wavelink will nominate a replacement participant.

Travel Rewards

Winner is solely responsible for any travel‐related costs or expenses exceeding the Tripoutline and itinerary, including any extra nights’ stay and any additional costs associatedwith an extended stay, as well any Trip‐related costs for incidentals, hotel or airlineservice charges or processing fees, additional meals, gratuities, telephone calls, facsimile charges, Internet charges, gift shop purchases, souvenirs, spa, beauty salon, laundry or other guest service charges, costs or expenses related tonon-WaveCentral‐designated activities, in‐state travel or other activities, tours orexcursions, any or other costs or expenses not provided by Wavelink as part of theprize. Travel must be made through Wavelink designated agents and service providers of Wavelink choosing. The winner is responsible for complying with hotel requirements, including but not limited to the presentation of a major credit card at check‐in. All airline and accommodation provider terms, conditions and restrictions apply. Wavelink will attempt to notify the winner of the itinerary and proposed date(s) for travel, no later than 2 weeks prior to expected date of departure, and the winner must be available for travel on the dates specified by Wavelink. All reservations, travel, and accommodations are subject to availability, restrictions, and airline blackout dates, so Wavelink cannot guarantee the trip or related transportation will be available on the exact dates specified in these Official Rules. Wavelink reserves the right to change the leaderboard prize, travel dates, itinerary and any other information if necessary due to unforeseeable circumstances. Wavelink reserves the right to change travel inclusions, subject to availability. By participating in the Promotion, each Participant accepts and agrees that Wavelink, inits sole discretion, may disqualify any Participant who (whether in fact or by attempt)subverts, circumvents, or tampers with the entry process, or the lawful operation of thisPromotion or the Site, or who Wavelink finds to be acting in an unsportsmanlike ordisruptive manner, or in a manner otherwise in violation of these Official Rules.

Standard of Conduct

You are reminded that by participating in with Wavelink’s incentives and activities in your capacity as an employee or authorised Channel Partner of Wavelink, you hereby agree to maintain a standard of conduct befitting of our organisation and our values as part of these official rules. Each travelling delegate has a role to play in embodying and protecting our great company, our brands and our reputation. The behaviour and conduct of our group affects our overall business success therefore by attending you are committed to acting ethically and responsibly and complying with the relevant laws and regulations in all countries and regions in which we conduct our business. Acting ethically and responsibly goes beyond mere compliance with legal and regulatory obligations. It involves being a good corporate citizen, by acting with honesty, integrity, and in a manner that is consistent with the expectations of our customers, our suppliers, and the broader community and also acting in accordance with the spirit as well as the letter of the law. This applies throughout Wavelink’s incentives and activities during and outside of business hours and whether it be during a formal or planned event or during any personal time that has been allocated to you.

Key Principles of this Code of Conduct

It is important that all delegates adhere to and abide by this Code of Conduct to ensure that we conduct our business with honesty, integrity and to the highest standards of personal and professional ethical behaviour.

Delegates are required to adhere to and obey these Key Principles in all of their activities and dealings:

• Ensure you attend all scheduled activities and events outlined in Wavelink’ travel itineraries
• Always act honestly and with integrity and to the highest standards of personal and professional ethical behaviour
• Deal honestly and fairly with, and be courteous and respectful to, all our people, our customers and our suppliers
• Act in the best interests of Wavelink in a manner which upholds our brands, values, philosophies, and our reputation
• Do not participate in any illegal or unethical activity
• Notify your tour leader if you believe anyone is not acting in accordance with this Code of Conduct
• Only deal with fellow delegates who demonstrate ethical and responsible business practices which are consistent with this Code of Conduct

Reward(s) Error Policy

This Reward(s) error policy (the “Reward Error Policy”) applies to each Participant in the WaveCentral Program. Accidental typographical errors sometimes occur in Reward(s)descriptions or values. In this event, Wavelink reserves the right to notify you of the correct description or value before Reward(s) is shipped. The Reward(s) Error Policy requires prompt mitigation and recovery of all Reward(s)s issued in error for any reason, including, but not limited to data inaccuracy, inaccurate Reward Points’ valuation, processing error or miscommunication. The Reward(s) Error Policy requires immediate steps to be taken to mitigate loss by reversing Reward Points deposited to Participant accounts in error, placing a hold on delivery and fulfilment of Reward(s), and/or cancelling Reward(s) orders. As a result of error mitigation steps, a Participant may have a negative Reward Points account balance. A Participant can restore his or her Reward Points’ account to a positive balance by receiving further Reward Points; or participants may elect to be credited Reward Points by returning Reward(s) previously received by the Participant.If a Participant attains Reward(s) through the WaveCentral program in a way that contravenes the program terms (this may be via a technical error or security vulnerability exposed by the participant) then Wavelink reserves the right to notify you of the correct description or value before Reward(s) is shipped. Where incorrect Reward(s)are received by the Participant before the error is discovered, Wavelink reserves the right to cancel or reclaim the Reward(s) where possible.

Program Requirements and Claims

• Wavelink will provide the Award to a Participant who meets the Program Requirements and has made a Claim for the Award. The Program Requirements are as follows: Eligible Partners are required to register their inclusion in the program at the WaveCentral program.
• Sales claims and rewards are administered through the organisation's Principal Account. Organisations may distribute rewards internally at their discretion.
• To have a valid claim for the Award, the Participant must be in good standing with Wavelink at the time of the claim, must not be in breach of these Terms or any other agreement that they have in place with Wavelink and must demonstrate to Wavelink's satisfaction that they have fully and completely met the Program Requirements ("Claim"). For a Participant’s Claim to be valid, it must also be made in accordance with these Terms and all terms contained in the Program materials and, where applicable, the relevant Partner Program.

All points expire 6 months after the date they are credited to a Participant account, unless otherwise stated by Wavelink.

• Any points accrued prior to the conclusion of the previous Program Period will carry over into the new Program Period and will remain valid for a period of 6months from 1 June 2026.
• All sales claims must be submitted within 60 days from the date of upload or invoice date (as determined by Wavelink in its discretion), after which the claim will expire and no points will be awarded.

General Terms

By registering for the Program, Participants consent to receiving commercial electronic messages from Wavelink relating to the Program, incentives, promotions, training, events, products and services, in accordance with the Spam Act 2003 (Cth).

Wavelink will clearly identify itself in all commercial electronic communications and will provide a functional unsubscribe facility in each electronic message. Participants may opt out of receiving marketing or promotional communications at any time by using the unsubscribe facility included in the communication or by contacting support@wavecentral.com.au.

Opting out of marketing communications may affect a Participant’s ability to receive Program updates, incentive notifications or promotional opportunities associated with the Program.

Participants acknowledge that Wavelink may send operational or administrative communications relating to the Program, including account notifications, points updates, reward fulfilment and claim administration communications.

• Unless a different governing law is stated to apply in the specific terms of a Program, the terms and conditions of the Program are governed by the laws in Australia as applicable.
• No exceptions to the Program will be allowed. Wavelink has the right to deny all claims that do not meet the criteria and requirements outlined in the Program.
• Wavelink reserves the right to modify, extend or discontinue the Program, in whole or in part, at any time and without further notice. Without limiting the generality of the previous sentence, the eligible Wavelink products and/or services included in the Program may be changed or substituted at any time.
• Wavelink reserves the right to automatically payout rewards to Participants throughout and/or at the end of the program period.
• All sales are calculated in AUD.
• Wavelink has the right in its absolute discretion to deny any claim to entitlement under the Program and/or may prohibit a Participant from participating in the Program where Wavelink (in its absolute discretion)determines that such Participant is attempting to undermine the legitimate operation of the Program by cheating, hacking, deception or other unfair playing.
• All decisions by Wavelink are final.
• The Program is void to the extent prohibited or otherwise restricted by applicable local law. If a portion of the Program is found to be prohibited or otherwise restricted by applicable local law, only that portion of the Program will be void.
• Wavelink, and all their respective officers, directors, employees, representatives, and agents will have no liability to, and will be held harmless by a Participant making a Claim under the Program, for any loss, damage, or liability directly or indirectly related to the acceptance, possession, delivery, use or misuse of any matter or thing awarded under the Program.
• Any disputes, legal claims and causes of action arising out of or in connection with the Program will be resolved individually, without any resort to any form of class action.
• Wavelink is not responsible for any lost, late, or misdirected mail (including email) nor for any errors, omissions, interruptions, defects, or delays in any technical platforms or means of electronic transmission used in the publication or participation of the Program.
• Wavelink collects, uses and discloses personal information in accordance with its Privacy Policy, available at [https://www.wavelink.com.au/wavelink-communications-pty-ltd-privacy-policy/]. Participants consent to such collection, use and disclosure for the purposes of administering the Program and related marketing communications.
• Wavelink will have no liability to any Participant or other person under the Program or otherwise for lost profits, loss of use, lost or corrupted data, loss of goodwill or for any incidental, indirect, special, or consequential losses or damages arising in connection with or under the Program and/or the Program terms and conditions, even if Wavelink has been notified of such losses or damages.
• Any FBT liability is the responsibility of the Participant and/or participating organisation, as applicable. Participants and participating organisations should obtain their own tax advice regarding any taxes, duties or reporting obligations arising from participation in the Program or receipt of any Incentive.
• Participants and participating organisations may consult their own tax advisers regarding any tax implications associated with participation in the Program.
• Organisations as well as an Individual Partner Representative, may consult his/her own tax advisor with any question or concern about the taxes that apply to him/her in relation to this Program.
• It is the responsibility of the recipient to ensure that any promotional rewards and rebates comply with any and all of their company's internal auditing and/or code of conduct requirements, surrounding the acceptance of rebates and gift cards.

Any questions regarding this Program should be addressed to support@wavecentral.com.au.

By clicking “I Agree” upon registration, Partner is indicating that a representative of the Partner with the authority to bind the Partner contractually has read and agreed to the terms and conditions of this Agreement and The Program.

By clicking “I Agree”, the Participant also acknowledges and consents to receiving electronic communications relating to the administration and promotion of the Program.”